The following legal agreement governs your use of hanwin's platform and services. By creating an account or placing a wager, you agree to be bound by these terms in their entirety.
Last Updated: 1 January 2026 · Effective Date: 1 January 2026 · These terms are binding on all hanwin users and supersede all prior agreements.
In these Terms and Conditions (the "Agreement"), the following terms shall have the meanings set forth below:
By accessing the hanwin Platform, creating an Account, or placing any Wager, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions, as well as our Privacy Policy and Responsible Gaming Policy, all of which are incorporated herein by reference. If you do not agree with any provision of this Agreement, you must immediately discontinue use of the Platform and refrain from creating an Account.
hanwin reserves the right to amend, modify, or supplement these Terms and Conditions at any time without prior notice. Material changes will be communicated via email to the address registered on your Account or through a prominent notice on the Platform. Continued use of the Service following any such amendment constitutes your acceptance of the revised terms. It is your responsibility to review these Terms and Conditions periodically.
You must be at least 21 years of age to register for an Account and use the hanwin Platform. By registering, you represent and warrant that you meet this minimum age requirement and that you are not located in, nor are you a resident of, any jurisdiction where online gambling is prohibited by law. hanwin operates under an international gaming licence and does not hold a licence issued by any Indonesian regulatory authority. It is your sole responsibility to ensure that your use of the Platform complies with all applicable laws in your jurisdiction.
Residents of the following territories are expressly prohibited from creating an Account or using the Platform: United States of America, United Kingdom, France, Netherlands, Spain, Australia, and any jurisdiction where online gambling is explicitly prohibited by statute. hanwin reserves the right to refuse service to individuals from any jurisdiction at its sole discretion.
To create an Account, you must provide accurate, current, and complete information as prompted by the registration form, including but not limited to your full legal name, date of birth, residential address, email address, and mobile phone number. You agree to maintain and promptly update this information to keep it accurate and current. Providing false, misleading, or incomplete information constitutes a material breach of this Agreement and may result in immediate Account suspension or termination without refund.
hanwin employs Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures in compliance with international standards. You may be required to submit government-issued identification documents (e.g., Indonesian national identity card or passport), proof of address (e.g., utility bill or bank statement dated within the last 90 days), and proof of payment method ownership before you are permitted to withdraw Funds. Failure to provide requested documentation within 30 days of the request may result in Account suspension and forfeiture of Funds.
Each User is permitted to hold only one Account. Creating multiple Accounts, whether under your own name or using the details of another individual, is strictly prohibited and constitutes fraud. If hanwin detects duplicate Accounts linked to the same User (via IP address, device fingerprinting, payment method, or other means), all associated Accounts will be immediately closed, all Bonuses voided, and all Funds forfeited. hanwin reserves the right to pursue legal remedies in cases of deliberate fraud.
hanwin accepts deposits and processes withdrawals exclusively in Indonesian Rupiah (IDR) via the following payment methods: major Indonesian banks (Bank Central Asia, Bank Rakyat Indonesia, Bank Negara Indonesia, Bank Mandiri, CIMB Niaga, Bank Permata, OCBC NISP, Bank Syariah Indonesia), e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja), and select cryptocurrency options (Bitcoin, Ethereum, Tether USDT). The minimum deposit amount is Rp 50.000. The minimum withdrawal amount is Rp 100.000. Maximum transaction limits vary by payment method and Account verification status.
Deposits are typically credited to your Account instantly upon confirmation from the payment provider. In rare cases where technical delays occur, deposits will be credited within 24 hours. hanwin does not charge any deposit fees. However, your bank or payment provider may apply transaction fees or currency conversion charges, for which hanwin is not responsible.
Withdrawal requests are processed Monday through Sunday, 24 hours per day. Standard processing time for verified Accounts is under 3 minutes for bank transfers and e-wallet withdrawals. Cryptocurrency withdrawals are processed within 1 hour of request confirmation. First-time withdrawals and withdrawals exceeding Rp 10.000.000 may be subject to additional security review and may take up to 24 hours to process.
Withdrawals must be made to a payment method registered in your own name. Third-party withdrawals are strictly prohibited. hanwin reserves the right to request additional verification documents before processing any withdrawal request. Funds derived from Bonus credits must satisfy the applicable wagering requirements before they are eligible for withdrawal (see Section 6).
In accordance with international AML standards, all deposited Funds must be wagered at least once (1× rollover requirement) before they are eligible for withdrawal. This requirement applies even if you have not claimed any Bonus. Failure to meet this minimum turnover requirement will result in a withdrawal processing delay and may trigger a manual security review.
All Wagers are subject to acceptance by hanwin. hanwin reserves the right to refuse, limit, or void any Wager at its sole discretion, including but not limited to Wagers placed on events with incorrect odds, obvious pricing errors, Wagers placed after an event has started (unless explicitly marked as in-play), or Wagers suspected of being part of a coordinated betting pattern or arbitrage strategy. In the event a Wager is voided, the staked amount will be returned to your Account Balance.
All Wagers are governed by the specific rules of the game or sport in question, as published on the hanwin Platform or provided by the game studio. For football betting, hanwin follows standard international betting rules as published by leading bookmakers. For casino games, the rules and RTP (Return to Player) percentages published by the game provider (e.g., Pragmatic Play, Evolution Gaming, Microgaming, NetEnt) apply. In the event of any conflict between the game provider's rules and these Terms and Conditions, these Terms and Conditions shall prevail.
All results are determined by the official outcome as declared by the relevant sporting body, league, or game provider. hanwin's decisions on the settlement of Wagers are final and binding unless a manifest error is identified. Disputes regarding Wager results must be raised within 7 days of the event conclusion by contacting hanwin customer support at . Disputes raised after this period will not be considered.
All Bonuses and Promotions offered by hanwin are subject to specific terms and conditions as published at the time the Bonus is claimed. Unless otherwise stated, Bonuses are available only to Account Holders who have completed full KYC verification and are in good standing. hanwin reserves the right to withdraw, amend, or cancel any Bonus or Promotion at any time without prior notice.
Bonus credits and any winnings derived from Bonus credits are subject to wagering requirements before they can be withdrawn. Typical wagering requirements range from 10× to 40× the Bonus amount, depending on the Promotion. Wagering contributions vary by game type: slots typically contribute 100%, table games 10–20%, live casino 10–15%. Full contribution percentages and wagering requirements are disclosed in each Promotion's terms and conditions.
hanwin operates a zero-tolerance policy toward Bonus abuse. The following actions constitute Bonus abuse and will result in immediate forfeiture of all Bonuses, voiding of associated winnings, and potential Account termination: creating multiple Accounts to claim Bonuses multiple times; betting on opposite outcomes across multiple Accounts to guarantee profit; using automated bots or scripts to meet wagering requirements; collusion with other players to manipulate Bonus outcomes. hanwin reserves the right to investigate suspicious patterns and withhold withdrawals pending the outcome of such investigations.
You are solely responsible for maintaining the confidentiality of your Account login credentials. You must not share your username or password with any third party. Any activity conducted through your Account is deemed to have been authorized by you, and you will be held liable for all Wagers placed and all transactions conducted. If you suspect that your Account has been compromised, you must notify hanwin immediately by contacting customer support.
The following activities are expressly prohibited and constitute a material breach of this Agreement:
Violation of any prohibited activity may result in immediate Account suspension, forfeiture of Funds, and referral to law enforcement authorities where applicable.
hanwin is committed to promoting responsible gaming and providing tools to help Users manage their gambling activity. We encourage all Members to gamble responsibly and within their financial means. If you feel that your gambling is becoming problematic, we urge you to utilize the self-exclusion and account limit tools available in your Account settings, or to contact our support team for assistance. For more information, please visit our Responsible Gaming page, which includes links to professional support organizations and self-assessment resources.
21+ only. Gambling can be addictive. If you or someone you know is struggling with problem gambling, please seek help from a qualified professional. hanwin provides deposit limits, loss limits, session time reminders, and permanent self-exclusion options to all Members at no charge.
To the fullest extent permitted by law, hanwin, its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Platform, including but not limited to loss of profits, loss of data, or loss of goodwill, even if hanwin has been advised of the possibility of such damages. Our total aggregate liability to you for any claim arising under or related to this Agreement shall not exceed the total amount of Funds deposited into your Account during the six (6) months immediately preceding the event giving rise to the claim.
hanwin does not guarantee uninterrupted or error-free operation of the Platform. The Platform may experience downtime due to maintenance, technical failures, or circumstances beyond our control. hanwin shall not be liable for any loss or inconvenience resulting from such downtime. In the event of a technical malfunction that affects the outcome of a Wager, hanwin reserves the right to void affected Wagers and refund the staked amounts.
All content on the hanwin Platform, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, and the compilation thereof (the "Content"), is the property of hanwin or its licensors and is protected by Indonesian and international copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any Content without the prior written consent of hanwin.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which hanwin's operating licence is issued, without regard to conflict of law principles. Any dispute, controversy, or claim arising out of or relating to this Agreement, or the breach, termination, or invalidity thereof, shall first be subject to good-faith negotiation between the parties. If the dispute cannot be resolved through negotiation within 30 days, it shall be submitted to binding arbitration in accordance with the rules of the arbitration body designated in hanwin's operating licence.
You hereby irrevocably waive any right to a trial by jury and agree that any legal action or proceeding related to this Agreement shall be brought exclusively in the competent courts of the jurisdiction specified in hanwin's licence, and you consent to the personal jurisdiction of such courts.
hanwin reserves the right to suspend, restrict, or permanently close your Account at any time, with or without cause, and with or without prior notice. Grounds for Account closure include, but are not limited to: breach of these Terms and Conditions, fraudulent or illegal activity, failure to complete KYC verification, prolonged Account inactivity (12 months or more), or behavior deemed by hanwin to be abusive, threatening, or harmful to other Users or to hanwin's business interests.
Upon Account closure, any remaining Funds (excluding forfeited Bonuses) will be returned to you via your registered payment method, less any outstanding fees or charges. You may voluntarily request Account closure at any time by contacting customer support. Voluntary closures are subject to a 7-day cooling-off period, during which your Account will be locked but not permanently closed, to allow you to reconsider your decision.
If any provision of this Agreement is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from the Agreement, and the remaining provisions shall continue in full force and effect.
This Agreement, together with the Privacy Policy and Responsible Gaming Policy, constitutes the entire agreement between you and hanwin regarding your use of the Platform and supersedes all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral.
You may not assign, transfer, or delegate any of your rights or obligations under this Agreement without the prior written consent of hanwin. hanwin may assign, transfer, or delegate its rights and obligations under this Agreement to any third party at its sole discretion.
No waiver by hanwin of any provision of this Agreement shall be deemed a further or continuing waiver of such provision or any other provision. hanwin's failure to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision.
If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the hanwin Platform, please contact us via:
We aim to respond to all inquiries within 24 hours during business days (Monday–Friday, 09.00–18.00 WIB) and within 48 hours on weekends and public holidays.
Important Legal Notice: By continuing to use the hanwin Platform, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in their entirety. If you do not agree with any part of this Agreement, you must cease use of the Platform immediately and close your Account.
Essential highlights from hanwin's Terms & Conditions that every Member should understand.
You must be 21 years or older to create an Account. By registering, you confirm that you meet this age requirement and that online gambling is legal in your jurisdiction.
KYC documents (ID, proof of address, payment method verification) may be required before your first withdrawal. Submit documents promptly to avoid processing delays.
All Bonuses are subject to wagering requirements before withdrawal. Read each Promotion's specific terms carefully. Bonus abuse will result in forfeiture of funds and Account closure.
Withdrawals must be to a payment method in your own name. First-time and high-value withdrawals may require additional security review. Processing time: typically under 3 minutes.
Use deposit limits, loss limits, and self-exclusion tools if gambling becomes problematic. Visit our Responsible Gaming page for resources and professional support contacts.
hanwin may update these Terms at any time. Material changes will be communicated via email. Continued use of the Platform after changes constitutes acceptance of revised Terms.
If any part of these Terms & Conditions is unclear or if you need clarification on your rights and obligations as a hanwin Member, our FAQ page covers the most common questions, or contact our 24/7 support team for personalized assistance.