Gambling should be entertaining, not a source of financial stress or personal distress. hanwin provides tools and resources to help you stay in control and play responsibly.
21+ Only. You must be at least 21 years of age to use hanwin. Gambling can be addictive. If you or someone you know is struggling with problem gambling, help is available. Contact our support team or seek professional assistance.
At hanwin, we believe that gambling is a form of entertainment that should be enjoyed responsibly and within one's financial means. While the vast majority of our members gamble recreationally without issue, we recognize that for a small percentage of individuals, gambling can become problematic and lead to financial, emotional, and social harm. That is why hanwin has implemented a comprehensive responsible gaming program designed to protect vulnerable users, provide early intervention tools, and connect those in need with professional support resources.
Our responsible gaming framework is built on three pillars: prevention (educating users about the risks and signs of problem gambling), intervention (providing account management tools to help users set boundaries), and support (connecting users who are struggling with qualified counselors and support organizations). This page outlines the tools, policies, and resources available to hanwin members who want to gamble responsibly or who may be concerned about their gambling behavior.
Problem gambling (also known as gambling disorder or compulsive gambling) is a behavioral addiction characterized by an inability to control gambling urges despite negative consequences. Unlike recreational gambling, where the individual can stop when they choose to, problem gambling continues even when it causes financial hardship, relationship conflict, or psychological distress. Problem gambling exists on a spectrum, ranging from at-risk gambling (where warning signs are present but consequences are minimal) to severe gambling disorder (where the individual has lost control entirely and experiences significant life disruption).
If you recognize any of the following behaviors in yourself or someone you know, it may indicate that gambling is becoming problematic:
If multiple warning signs apply to you, we strongly encourage you to take a break from gambling and seek professional support. hanwin offers free, confidential self-assessment tools and can connect you with licensed counselors who specialize in gambling addiction.
hanwin provides a suite of account management tools that allow you to set limits on your gambling activity and take control of your spending. These tools are designed to help you gamble within your means and prevent gambling from escalating into a problem. All tools are free to use and can be accessed from your account settings or by contacting our 24/7 support team.
What it is: A deposit limit restricts the total amount of money you can deposit into your hanwin account over a specified time period (daily, weekly, or monthly).
How it works: You set the limit when creating your account or at any time from your account settings. Once the limit is reached, you will not be able to deposit additional funds until the time period resets or the limit is increased. Limit increases are subject to a 24-hour cooling-off period to prevent impulsive decisions. Limit decreases take effect immediately.
Why it helps: Deposit limits prevent you from depositing more money than you can afford to lose. They create a financial boundary that protects you from chasing losses during emotional or impulsive moments.
What it is: A loss limit restricts the total amount of money you can lose over a specified time period (daily, weekly, or monthly). Losses are calculated as deposits minus withdrawals.
How it works: Once your net losses reach the limit you have set, your account will be temporarily restricted from placing further wagers until the time period resets. You can still withdraw any remaining balance, but you cannot place new bets.
Why it helps: Loss limits ensure that you do not experience catastrophic financial losses in a short period. They serve as an automatic brake that stops you from gambling beyond a threshold you defined when you were thinking clearly.
What it is: A wager limit restricts the total amount you can stake (not lose, but bet) over a specified time period.
How it works: Every bet you place counts toward your wager limit, regardless of whether you win or lose. Once you reach the limit, you cannot place additional wagers until the time period resets.
Why it helps: Wager limits control the volume of your betting activity and prevent marathon gambling sessions where you repeatedly cycle your balance through the platform.
What it is: A session time limit automatically logs you out of your hanwin account after a specified duration of continuous activity (e.g., 1 hour, 2 hours, 4 hours).
How it works: You set the time limit in your account settings. When the limit is reached, you will be logged out and required to take a break before logging back in. You can also enable periodic reminders (e.g., every 30 minutes) that display the amount of time and money you have spent during the current session.
Why it helps: Time limits disrupt extended gambling sessions that can lead to fatigue, impaired judgment, and escalating losses. Reminders create moments of self-reflection, allowing you to consciously decide whether to continue or stop.
What it is: Self-exclusion is a voluntary measure that allows you to block your own access to hanwin for a set period (6 months, 1 year, 2 years, or permanently).
How it works: You request self-exclusion by contacting our support team via live chat or email. Once activated, your account will be immediately closed, and you will be unable to log in, place wagers, or access your funds for the duration of the exclusion period. Any bonus credits will be forfeited. If you have a remaining real-money balance, it will be returned to your registered payment method. Self-exclusion cannot be reversed before the chosen period expires, and even after expiration, you must contact support to reactivate your account (we will ask you to confirm that you feel ready to resume gambling responsibly).
Why it helps: Self-exclusion provides a complete break from gambling, giving you time to address underlying issues, seek professional help, and regain control. It removes the temptation to gamble impulsively and creates a structured recovery period.
What it is: Reality check notifications are periodic pop-up messages that appear on your screen while you are actively gambling, displaying the amount of time and money you have spent during the current session.
How it works: You enable reality checks in your account settings and choose the interval (e.g., every 15 minutes, 30 minutes, or 1 hour). Each notification pauses your activity and requires you to acknowledge the message before continuing.
Why it helps: Reality checks combat the time distortion and loss of awareness that can occur during immersive gambling sessions. They force you to pause, reflect on your spending, and make a conscious decision about whether to continue.
hanwin strictly enforces a 21+ age restriction. It is illegal for anyone under the age of 21 to create an account, place a wager, or access the Platform in any capacity. We employ multiple layers of age verification to prevent underage gambling:
If we discover that a user is under 21, we will immediately close the account, void all wagers and winnings, and refund any deposited funds to the source. We take underage gambling extremely seriously and will cooperate with law enforcement if criminal activity is suspected.
Parents and Guardians: If you are concerned that a minor in your household may be accessing hanwin or other gambling sites, we recommend installing parental control software (e.g., Net Nanny, Qustodio, Norton Family) that can block gambling websites. For more information, visit www.netnanny.com or www.qustodio.com (plain text — not clickable links).
If you believe that you or someone you know is experiencing problem gambling, professional help is available. hanwin is committed to connecting users with qualified support organizations that offer free, confidential counseling and treatment services.
If you need assistance activating responsible gaming tools, requesting self-exclusion, or discussing concerns about your gambling behavior, our support team is available 24/7 via:
Our support team is trained to handle responsible gaming inquiries with empathy, discretion, and professionalism. All conversations are confidential, and no judgment will be made. If you reach out to us for help, we will treat your request with the seriousness and respect it deserves.
Even if you do not currently have a gambling problem, adopting responsible gambling habits can help ensure that your betting remains a fun and controlled form of entertainment. Here are practical tips to gamble responsibly:
You Are Not Alone. Problem gambling is a recognized behavioral health disorder, and recovery is possible with the right support. If you are struggling, reaching out for help is a sign of strength, not weakness. hanwin is here to support you on that journey.
hanwin provides free, easy-to-use tools that help you set boundaries and stay in control of your gambling activity.
Set daily, weekly, or monthly limits on how much money you can deposit. Protect yourself from depositing more than you can afford to lose.
Cap the total amount you can lose over a defined period. Your account will automatically restrict betting once the limit is reached.
Automatically log out after a set duration to prevent marathon gambling sessions. Combine with reality check reminders for maximum effectiveness.
Receive periodic pop-up notifications showing how much time and money you have spent. Stay aware and make informed decisions.
Temporarily suspend your account for 24 hours, 7 days, or 30 days. Take a short break to regain perspective without committing to full self-exclusion.
Voluntarily close your account for 6 months, 1 year, 2 years, or permanently. Complete break from gambling to focus on recovery and support.
Our 24/7 support team is here to assist you with activating responsible gaming tools, answering questions about our policies, or providing referrals to professional counseling services. You can also visit our FAQ for quick answers or review our Terms & Conditions to understand your rights and responsibilities.